Frequently Asked Questions

• Speak to one of our dedicated Consultant via Phone or Email to ensure that we have all the details necessary to cover any requirements your project may have.
• A 25% deposit based on your most up-to-date or initial quotation is required to lock in Foodbase services.
• Changing of dates/times may incur a fee or may be unavailable and should be discussed as soon as possible due to seasonal periods and high demand.

• All menu selections, required extra services, a running schedule and timings, an address and final numbers, are due and to be final 5 days prior to your event.
• Any details requested following this may be unable to be accommodated.
• Any changes may incur a late notice fee and/or non-refundable costs.

• Final payment is due 7 days prior to the event, this is non-negotiable, late payments can incur a late fee or cancellation of an event.
• Business or personal invoices can be requested prior to the 7 days.

• A bench/table/or production space.
• An oven/BBQ depending on recommendations of numbers and menu selection. (can be hired as per event order pricing from Foodbase)
• Adequate power sources – power outlet/generator 10AMP. (domestic)
• Adequate shelter or lighting. (outdoor lights, roof/umbrellas/tent/marquee in extreme weather-rain, heat)
• Fridge space if discussed or required.

• Travel fees are based on your location and how many vehicles are required for staff and equipment transport. (Costs will be found in the totals area of your event order)

• Your quote is valid for 2 weeks or based on date availability.
• The price quoted is based on approx numbers provided on enquiry details or discussions and are valid between that number and minimum numbers required.
• The per person price is subject to change if numbers drop below or rise above the initial numbers.